Frequently asked questions
Where are you based?
I am based on the Gold Coast ( Australia ) however for product photography I accept products worldwide.
What is the turnaround time?
7-30 days depending on current workload and your project/brief. Monthly packages will be need to be booked and planned at least a month before your deadline. I always suggest to get in touch as early as possible to start pre production as last minute rushed deadlines can be stressful for everyone.
Do you keep the products?
That is totally up to you! I am happy to return products at clients expense or keep them for the next shoot.
Do i need to pay upfront?
Only a 50% deposit is needed to book in the shoot. The rest is paid after viewing the final gallery and picking your faves!
Can you supply high res files?
I sure can! However for websites and social media web sized files are best so they don’t slow down your website so normally for product photography there is no need for high res files.
Can we meet in person to discuss the brief?
Absolutely! I am happy to meet in person with Gold Coast based customers and there is no fees or obligations to book if you think we won’t be a good match.
i want photos with a model. Where do i start?
Lifestyle photos are a great addition to just normal product photos and flatlays.I can certainly organise a model or we can use your preferred person. Model fees are not included in my packages and will be extra depending on their rate. You do need to advise the look of the model you are after as a starting point.
Why don't you have set prices?
I started with set packages a couple of years ago however since every project is so different it doesn’t make sense to charge the same amount for a social media images for a small business as to a big box retailer for example. This means as a small business or start up it could actually cost you less!
Do you do stop motions?
Yes I do, they are priced based on length, frames per second and complexity.
Do you do product videos?
Yes I do, currently for small products only such as skincare etc.
Can I be present at the product shoot?
Generally, no. E-commerce & styled photo shoots are taken at my home studio, sometimes at late nights so I don’t usually have clients here. If we are doing a lifestyle shoot or have booked a studio then of course, clients & their team are more than welcome.
What is deep etching?
Deep etched means cut out and placed on pure white such as on Amazon etc. This will always cost more due to the longer editing time.
Please see example below.
deep etched
not deep etched, but still on white
If you have any further questions that are not covered here do not hesitate to contact me via the enquiry form.